Citibank sedang membuka kekosongan sebagai Eksekutif Khidmat Pelanggan (Customer Service Executive) di Pusat Panggilan Citibank. Sebanyak 10 kekosongan dibuka untuk jawatan kosong ini. Gaji ditawarkan ialah RM2700. Untuk maklumat lanjut sila baca iklan jawatan kosong yang telah disediakan.
Job Title: Customer Service Executive (Contact Centre)
Salary: MYR 2700 (Min) Excl Allowance & Incentive
Location: Jalan Ampang, Kuala Lumpur
- To deliver excellent service through Citibank difference via phone interactions with existing customers by providing customer servicing/transaction capability and to prospects by generating interests and generates leads.
- To identify cross sales opportunities with existing customers with an objective of deepening customer relationships.
- Responsible for building the business and deepening customer relationships through execution of effective telephone banking process.
- Accountable for meeting individual Standard of Performance (SOP) and Department goals and standards.
- To provide customer’s feedback to CitiPhone Service Manager / Service Supervisor to assist in decision making and enhancing the Bank’s image.
- To comply with Citibank’s policies and available procedures/guidelines to ensure safety and security of the Bank and customers’ assets are maintained
- Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma or Professional Degree in any field.
- Fresh graduates/Entry level applicants are encouraged to apply.
- Relevant working experience in the related field is an advantage.
- MUST willing to work on shifts, public holidays and weekends
- Ability to work under pressure.
- Should be web savvy and have strong PC skills.
- MUST be able to do CROSS-SELLING through phone.
- 10 Full-Time positions available.
Interested candidates should submit application online through Jobstreet
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